“Many of us think about our goals and objectives for the year ahead in December, but if your house isn’t in order, those goals and objectives will be meaningless.”

“While I can step away and the business continues to function, I’m not sure the same would be true if any of our senior leaders had to step away because of an emergency in their lives.”

“Dare I suggest that there should be a methodology and system to give every business a grade on its overall accounting and bookkeeping practices?”

“I have a diversification problem: 95 percent of my revenue is derived from one government program. This is an issue that I have been aware of, and I am actively working on.”

“Do you understand what has changed in your business that has created your situation? Is the change temporary, or is it permanent? “

“The business cases for expansion are tougher to make with higher rates - for capital, labor, or anything else - and they should be. But this doesn’t mean every scenario is dead.”

“ I really do feel as if I’m in withdrawal. It is extremely difficult not to open my email box throughout the day and take a sneak peek. When my phone pings, I need to know: Is it important?”